Job Summary
">
* We are seeking a skilled and versatile IT professional to join our team as an IT Support Specialist.
This individual will be responsible for providing technical assistance and support to our employees, ensuring that they have the tools and resources needed to perform their duties effectively.
">
Key Responsibilities
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
* Provide timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage user accounts, permissions, and access controls across various platforms.
* Deploy and integrate new productivity and collaboration tools.
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Conduct regular software updates, security patching, and vulnerability assessments.
* Support cybersecurity initiatives, including employee security awareness training and incident response.
* Document processes, create user guides, and train staff on new technologies and best practices.