We are seeking a skilled and bilingual Home Care Scheduler to join our team. As a Home Care Scheduler, you will be responsible for managing caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
You will work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed. The ideal candidate will have 1-2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles, with proven experience speaking with physicians, clinic staff, or healthcare providers.
The successful candidate will be tech-savvy, quick to learn new platforms, and comfortable working with AI-driven tools. Strong problem-solving skills, persistence, and attention to detail are essential for this role.
About the Role
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Key Requirements
* Must-haves:
1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
Proven experience speaking with physicians, clinic staff, or healthcare providers
Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
Past experience working with U.S.-based teams in a fully remote role set-up
* Essential Skills
Critical thinker – makes suggestions to improve processes and flag issues
Clear, confident communicator – able to explain complex workflows to medical professionals
Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
Bilingual (Spanish a plus) – many patients prefer or benefit from Spanish-speaking support