Join our fast growing company as an English speaking Product Support Agent for our Client!You will be a part of dream-team who makes consumer's experience easy and enjoyable.It is a remote full-time position.Schedule:Monday to Friday from 8:00 AM to 8:00 PM ESTSaturday to Sunday from 9:00 AM to 7:00 PM EST.The role follows a rotational schedule with 9-hour shifts, including a 1-hour lunchbreak. Each team member works 5 days a week with 2 days off.The candidate should be flexible and available to work any assigned shift within thecoverage hours.Start date: ASAPAt Mindy-Suport you have great opportunities to get:- Experience in the international company working with people around the globe; - Compensation – 650 USD during probation period (3month) after trial 700 + 50 USD Bonus - Training will be provided by the company and the client; - 100% remote work; - 20 paid days of vacations and 10 days of sick leave per year; - Management's attention, support and motivation.Your responsibilities:- Provide tech support via call and chat - Answer phone calls and chats - Help to troubleshoot the customer with technical issues and connectivity issues - Answer questions about order status - Answer questions about the iFLO device, chemical and how it works - Process replacements and returns (all done through Netsuite)You are our perfect candidate if you have:- C1 level of English language - C1 level of Spanish language - Smart and critical thinker - Are client-oriented and attentive to details, have active listening skills, problem solver, hard-working, team-player.• Have good computer skills;• Experience in CRM systems- G-suite knowledge• Experience in Technical Support and Customer Support- Self-employment. We will sign a contract with you as with independent businessman; - You can work from home, don't be distracted; - Have your own PC and good Internet connection. - Live chat app experience (Not mandatory, good to have)Mindy Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.We will be glad to welcome you to our team. Grow your career with Mindy Support!