Job Title: Technical Program Manager/Delivery Manager
Detailed Job Description:
* Manage delivery for key customers across all technological tracks.
* Lead teams across technologies, fostering a collaborative and productive work environment.
* Ensure regular updates to customer stakeholders via WSRs.
* Conduct MBRs and QBRs.
* Achieve high customer satisfaction.
Main Responsibilities:
* Deliver projects on time, within scope, and budget by collaborating with technology teams.
* Work closely with customer stakeholders and ensure project scope is well understood and documented as per defined standards.
* Lead and manage teams across technologies, promoting a collaborative and productive work environment.
* Collaborate with the Project Management Office (PMO) to ensure quality control procedures guarantee high standards in delivery.
* Act as the delivery point of contact for Customers, understanding their needs, managing expectations, and ensuring the highest customer satisfaction.
* Hold Service/Project Review meetings with Customers and Management.
* Absorb and implement customer-specific processes and methodologies.
* Proactively identify, evaluate, and mitigate project risks effectively.
* Ensure project teams meet Service Level Agreements (SLAs) and avoid service credits/penalties.
* Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
* Utilize effective conflict resolution and negotiation tactics to maintain high-performance levels within service teams.
* Establish and monitor Key Result Areas (KRAs) and Key Performance Indicators (KPIs) as performance metrics for team members.
* Support hiring the right resources for various tracks by working with Technology Acquisition Group (TAG) teams.
* Ensure Statements of Work (SOWs) are signed and Invoices cleared on-time by working with finance teams and customer stakeholders.
* Continuously work with individual members in project teams and ensure their contributions are made visible to customers in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on performance of the teams and course correct as needed appropriately.
* Work with customer stakeholders, identify opportunities, proactively create proposals with efforts, solutioning, and financials.