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Customer success mgmt senior analyst

Cristalina
Accenture
Anunciada dia 28 julho
Descrição

The opportunity:

- We provide the latest client software and tools
- We provide empowerment to help you contribute back to the development community and actively encourage contributions to the development community including blogging and speaking events
- We pay for you to become certified
- Work with world-class international teams
- Be challenged daily
- Learn about customer solutions and help them in their journey to the cloud

Position Responsibilities:
The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners, works closely with Management and Sales teams to ensure that provides exemplary customer service and technical assessment in sales opportunities and remove blockers in the process.
As a specialist you will ensure each customer contact will be a friendly, professional, and encouraging experience to accurately address the needs of the customer.
- Provide solution to complex problems
- Advise clients on the right platform technologies to implement
- Set up development environments and replicate client problems
- Communicate in a clear and understandable manner with clients, using the appropriate level of technical language
- Train teams on platforms and associated technologies
- Mentor other members of the team
- Own problems through to resolution
- Appropriately communicate the business value of appropriate cloud technologies and facilitate the successful assessment of the platform
- Having good interpersonal skills and a positive attitude toward clients and coworkers.
- Ability to identify customer budget, timeline, decision making processes and create buying vision with customer
- Communicating information about client conversations accurately and escalating to the appropriate levels where appropriate
- BS in Computer Science or local country equivalent.
- 3 + working in technology
- 1+ years of Cloud experience working with Azure
- Excellent verbal and written communication skills in English
- Working Knowledge on SQL Server database concepts and terminology, Windows Server > 2012R2 admin or support, IoT, Microsoft Cloud Services (IaaS, PaaS, SaaS) and Office or O365 preferred.
- Must be able to lead by example.
- Literate understanding of cloud computing and capable of practicing and describing the cloud paradigm.
- Ability to have technical conversations at a Director Level regarding the appropriate technologies for the proposed solution.
- Has excellent working knowledge of Cloud architecture.
- Has excellent working knowledge of services-based architecture.
O365/M365 a plus.
- Can debug and diagnose complex problems.
- Excellent oral, written and verbal communications skills are required.
- The ability to learn quickly and retain knowledge is required.
- Strong interpersonal skills and a high level of integrity required.
- Must be able to multi-task effectively.
Desired Azure Certifications:

- AZ 900, AZ-103, AZ-104, AZ-300, AZ-303, AZ-304, AZ-500
- CCNA, CCNP

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