About this role
This is an exciting opportunity to manage interpretation projects, working with clients across various industries. As a project manager on our Client Service team, you will play a key role in ensuring clients' needs are met with precision and efficiency.
Your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.
You will work closely with colleagues to identify the best linguist for each project, present their experience, and ensure the client's expectations for quality, speed, and cost are met.
Key Responsibilities
* Scoping: You will speak with clients about their needs, work with colleagues to meet their expectations, and identify colleagues to assist based on the relevant time zones or regions for the project.
* Matchmaking: Your top responsibility is to identify the best linguist in our community for the client's objective, present their experience, and constantly evaluate profitability and client satisfaction.
* Executing: You will need to sync up expectations between client(s) and linguist(s), chaperone calls to ensure they begin successfully, and speak with clients after projects to make sure they are satisfied.
Required Skills and Qualifications
* Bachelor's degree in a related field
* Fluency in English; fluency in an additional language is a bonus
* Experience with Salesforce or similar CRM systems
* Excellent written and verbal communication and client service skills
* Strong organizational and multitasking abilities
* Ability to work under pressure in a fast-paced environment
* Ability to work effectively in both independent and team environments
* Goal-oriented, driven, and highly motivated to succeed & take on challenges
Benefits
* Salary commensurate with experience
* Paid time off
* Health insurance
* Annual allowance for professional development expenses
Working Hours & Location
* This is a fully-remote role where you can work from home (WFH)
* You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region
* Weekends and overnights shifts are available with a commensurate increase in compensation