About this role
Our organization is seeking a skilled professional to monitor ongoing deliveries and provide assistance to delivery drivers and shippers via phone and live chat.
This critical position plays a key role in ensuring seamless delivery experiences for our customers, requiring attention to detail, excellent communication skills, and the ability to multitask effectively.
The ideal candidate will possess strong analytical skills, think critically, and be able to work independently with minimal supervision.
We value teamwork, open communication, and continuous learning, providing opportunities for growth and development in a fast-paced environment.
We are looking for someone who can deliver exceptional results and thrive in a dynamic setting.
The selected candidate will contribute to a collaborative team that strives for excellence in customer satisfaction.
* We require proficiency in English.
* You must be able to work based on Eastern US time zone (EDT).
* Experience in logistics, courier operations, call center or customer support is highly valued.