We are seeking a talented professional to play a key role in driving progress through innovation and creativity.
As a highly motivated and self-driven individual, you will be responsible for gathering and documenting business requirements, analyzing and optimizing business processes, designing and configuring Salesforce solutions, and collaborating with stakeholders to ensure successful implementation.
* Gathering Business Requirements
o Engage with stakeholders to elicit and translate business needs into functional specifications for Salesforce implementations.
* Business Process Analysis
o Map and analyze business processes to identify gaps and opportunities for improvement using Salesforce functionalities.
* Solution Design & Configuration
o Collaborate closely with IT and stakeholders to design and configure Salesforce solutions that align with organizational goals.
* Data Analysis & Reporting
o Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & Training
o Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder Collaboration
o Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous Improvement
o Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Key Responsibilities:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management
* Business case writing, wireframing, and flow diagrams
* Salesforce configuration and administration
* Basic programming/scripting (Apex, SOQL) is advantageous
Soft Skills:
Analytical thinking & problem-solving
Effective oral and written communication
Requirement gathering & documentation
Process mapping & diagramming
Stakeholder management & facilitation
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