Job Description
As a seasoned customer advocate, you will be responsible for resolving complex customer inquiries and ensuring seamless service delivery.
* Deliver technical resolutions to escalated support cases
* Provide proactive customer engagement
* Strengthen relationships with clients through exceptional service and technical expertise
Technical Troubleshooting Responsibilities
* Analyze web applications using Chrome Developer Tools
* Conduct API testing using Postman or cURL
* Perform IIS diagnostics and configure Windows servers
* Assist customers with database administration and SQL troubleshooting
* Diagnose connectivity issues utilizing network tracing tools
Required Skills and Qualifications
To succeed in this role, you should possess:
* Excellent problem-solving skills
* Strong analytical and diagnostic capabilities
* Effective communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proficiency in technical troubleshooting and resolution
What We Offer
As a valued member of our team, you can expect:
* A dynamic and supportive work environment
* Ongoing training and professional development opportunities
* Competitive compensation and benefits package
* Opportunities for career growth and advancement