We are seeking a highly skilled Business Analyst/Testing professional to join our team. This role will involve working closely with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
Key Responsibilities
* Gather and document business requirements: Engage with stakeholders to identify, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Business process analysis: Map, analyze, and optimize business processes, identifying areas for improvement using Salesforce data and analytics.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting is advantageous.
Benefits:
* Opportunity to work with cutting-edge technology.
* Collaborative and dynamic work environment.
* Potential for career growth and development.
Others:
* Must have strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment.