DescriçãoRequirements of the roleThe Senior IT Engineer will be the primarypoint of contact for internal IT operations across four regions (India, USA,Brazil, and Germany). This is a highly autonomous, hands-on role requiringstrong technical expertise, responsibility, and leadership. You will ensureinfrastructure stability, endpoint security, user experience, and seamless IToperations across all time zones.Responsabilidades e atribuições1. End-User Support & IT OperationsManage global helpdesk operations and provide L1/L2/L3 supportfor Windows/macOS users. Handle complex technical issues and drive permanent fixes. Deliver efficient remote support across regions and ensuresmooth onboarding/offboarding. Maintain and optimize ITIL processes (Incident, Change,Problem, Request Management). Create and maintain IT documentation, SOPs, and knowledge basearticles. 2. SaaS Administration & SecurityAdminister core SaaS tools such as ManageEngine EndpointCentral, Ticketing systems, and email security tools. Create, test, and deploy endpoint/security policies (patching,device control, USB restrictions, compliance rules). Configure and manage SSO, MFA, Conditional Access, and basicidentity governance. Work closely with the security team to improve endpoint postureand maintain compliance. 3. Endpoint Management & AssetControlManage Intune and/or hybrid environment for applicationdeployment, compliance, MDM, and configuration profiles. Maintain accurate asset inventory (laptops, accessories,peripherals, licenses). Coordinate device procurement, vendor communication, andhardware lifecycle management. Drive patch management compliance across all regions. 4. Identity & Access ManagementAdminister AD, Entra ID (Azure AD), Group Policies, accessassignments, and role-based access. Support access reviews, joiners-movers-leavers process, andenforce PAM basics. Ensure timely revocation of accounts and security compliance. 5. Networking & Infrastructure (Goodto Have)Basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi-Fi,routers. Liaison with Infra team for escalations and globalinfrastructure issues. 6. Global Collaboration & LeadershipWork closely with engineers across Brazil, India, USA, andGermany. Lead technical coordination during incidents and outages. Provide guidance to junior IT team members and function as asenior escalation point.Requisitos e qualificaçõesWhat We Expect from YouStrong communication skills (written + spoken English). Self-driven, accountable, ownership-first mindset. Ability to manage priorities independently. Empathy and strong people skills to support global teams. Continuous learning mindset (certifications supported bycompany). Ability to explain technical concepts in simple language tonon-technical employees. Key Requirements (810 Years Experience)810 years of IT support, endpoint management, and SaaSadministration. Deep experience with Windows, macOS, Microsoft 365 (Exchange,OneDrive, Teams, SharePoint). Hands-on expertise with Intune, Endpoint Central, and devicemanagement. Experience supporting hybrid environments (Microsoft 365, EntraID, basic AD). Familiarity with SSO (Okta, Azure AD SSO, Google WorkspaceSSO). Good understanding of ISO 27001, SOC 2, NIST, and security bestpractices. Strong troubleshooting across hardware, OS, network, VPN, andSaaS services. Experience in handling escalations and coordinating IToperations across regions.