Job Overview:
We are seeking a skilled and detail-oriented Account Coordinator to join our team. As a key member of our customer service department, you will be responsible for managing calls and installations to ensure exceptional customer experiences.
* Schedule and notify customers of their time windows with precision and courtesy.
* Dispatch routes and job assignments to technicians efficiently, ensuring timely completion of tasks.
* Handle escalated situations with professionalism, empathy, and effective problem-solving skills.
The ideal candidate possesses 3+ years of customer service experience, advanced English fluency, and excellent multitasking abilities.
This is a fully remote position offering a 1-week paid time off after the first year and a quiet workspace requirement.