Purpose of the JobMaximising service, sales and profitability by obtaining maximum productivity, efficiency and customer satisfaction.Key ResponsibilitiesStaff ManagementManage staff time and attendance, productivity, and efficiencySupervise and coach staff to maintain a customer-focused environmentEnsure staff adhere to the dress code and PPE requirementsIdentify training and development needs for staffConduct staff performance reviews/appraisals as requiredHold regular staff meetings and feedback sessionsWorkshop Operations, Capacity Planning and Work in Progress (WIP)Conduct daily WIP planningMonitor and manage workshop productivity and efficiencyInteract daily with Service Advisors and the Parts Department to ensure parts availability for scheduled servicesEnsure all vehicles are serviced in line with OE service schedules and requirements, and confirm all vehicles are tested and operating correctly after work is completedEnsure errors are rectified to minimise recurrence of complaintsEnsure workshop operations run smoothly and resources are utilised optimallyMaintain up-to-date knowledge of industry developmentsCustomer Service LevelsEnsure internal and external customers are kept up to date with their vehicle’s progress at all timesResolve customer complaints promptlyWorkshop AdministrationEnsure 100% accurate data input in Embrace (e.g. hour readings, job start and end dates, correct fault codes, and correct job types)Ensure all SOPs are adhered toUpdate workshop manuals when necessaryEnsure accurate costing and closure of job cardsEnsure all required documents are attached to job cards, both manually and electronicallyEnsure job cards are sent to the Isando filing room according to the monthly handover scheduleEnsure quotations from preferred suppliers for outsourced and outwork jobs are requested, received, and processed on timeSign off job cards in accordance with requirementsEnsure all recovery billing is documented and invoiced to external customersReportsGenerate the open job card report daily; investigate and ensure only WIP job cards remain openReport any WIP to managementGenerate the open purchase order report daily; investigate and ensure only WIP orders remain openSubmit all required reports to management within agreed timelinesAsset ManagementManage and maintain all company assetsReport any loss or damage of company assets to managementRequest asset disposal in line with SOP and authority schedulesRecovery and Warranty ClaimsEnsure correct recovery and warranty claim processes are followedFinancials/BudgetManage the workshop in a cost-effective manner and within budgetProvide profit and loss reports as requestedQuality StandardsEnsure the workshop has the correct tools and equipment for the job at handEnsure tools are in good working condition and suitable for specific tasksConduct frequent spot checks to ensure required service standards are metGeneralMaintain professional conduct at all timesAssist with operational functions as requiredEnsure dress code complies with company SOPsMaintain housekeeping standards on a daily basisEnsure Health and Safety standards are consistently upheldMaintain accurate technical information and ensure it is accessible to the technical teamAttend product and technical training as requiredApprentice ProgrammeManage the apprentice programme within your workshopMinimum RequirementsGrade 12 (Matric)7-10 years’ Previous Workshop Management experienceSkills RequiredAble to apply business principles and processes applicable to own work area/environment under general supervisionAbility to articulate - to relay information back and forthAble to motivate the team to achieve the best results
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