Job DescriptionTieto Tech Consulting is looking for a Senior Network Engineer to work on a strategic engagement with BICS, a global leader in international communications services. You will operate in a customer-facing, technically demanding role, ensuring high-quality service delivery across BICS’ international telecom portfolio.This position is based in Rio de Janeiro and operates in a global, multicultural environment, working closely with international customers and cross-functional teams.ResponsibilitiesReport to the Messaging Value Stream Agile Master.Provide second-line support for SMS, MMS, and SMS Firewall services.Review internal and external operational processes in order to optimize repair efficiency.Identify improvement opportunities and follow up on the implementation of improvement actions.Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required.Follow up on network and service availability and quality, performing proactive and reactive maintenance actions.Work closely with the Customer Care team to identify and resolve problems reported by customers.Perform incident management activities as well as planned works.Cooperate with vendors, monitor their performance, and ensure proper service delivery.Participate in the implementation of new services and network rollout projects, in collaboration with engineering teams.Take part in guard duty services.QualificationsBachelor’s or Master’s degree in Electronics, Telecommunications, IT, or ICT.3–5 years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas (mobile telecommunications or international carrier telecom).Familiarity with Telecom technologies and ITU/ETSI standards.Good knowledge of SS7 / SIGTRAN, LTE, GSM call flows, and roaming scenarios.Good operational knowledge of Linux.Upper-intermediate level of English.Will be an advantageExperience with HTTPS (APIs), MMS, Kibana, or Openmind software.Familiarity with DevOps concepts and tools (containers, Ansible, CI/CD, Splunk, Kubernetes, AWS, etc).Knowledge of Docker.Experience with IT tools and scripting, such as Splunk or Python.Additional InformationAt Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.Diversity, equity and inclusion (TietoEvry)
#J-18808-Ljbffr