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Now is the time to join Dentists of Laguna Hills. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Primary Role
The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person, and greeting patients and guests in a professional, friendly, and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction, either on the phone or in person, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
1. Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
2. Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
3. Schedule appointments that result in each healthcare provider having a smooth, productive day
4. Interact and communicate with patients and guests in the reception area during their wait time
5. Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
6. Ensure that all tasks on the front office checklist are completed daily
7. Post payments to patient accounts in accordance with Company policies
8. Be a Subject Matter Expert in practice management system regarding patient registration, e-check-in, and ensuring account information is accurate and up to date for each visit
9. Be efficient in patient check-in, obtaining all necessary consents, and promptly notifying the back office of each patient’s arrival, presenting any pertinent patient information to the back-office team
10. Confirm all patient appointments in accordance with the office confirmation policies or at least 2 days in advance
11. Ensure all patient messages from the Contact Center are returned and resolved promptly
12. Participate actively in daily morning huddles, monthly team meetings, and other required meetings
13. Understand how the role impacts business metrics and demonstrate stewardship of the PDS Brand
14. Support clinician on patient education regarding the Mouth-Body Connection
15. Maintain a professional appearance and demeanor, addressing others respectfully
16. Ensure compliance with company policies, as well as State, Federal, and other regulatory requirements
17. Perform other duties as assigned
Qualifications
* High School Diploma or GED
Preferred
* Prior coursework or on-the-job training in dentistry, insurance, or business
Knowledge, Skills, and Abilities
* Knowledge of office practices, technology applications, and patient insurances
* Results-oriented, energetic, self-starter, goal-setter, persistent, and able to prioritize
* Patient advocate, empathetic, ethical, flexible, and adaptable
* Process-focused, organized, detailed, and computer proficient
* Financial acumen, understanding profit drivers, and managing metrics
* Influencing skills, active listening, and creating win-win situations
* Self-motivated, reliable, able to work independently and in a team
* Effective task and time management without compromising quality
* Excellent interpersonal, oral, and written communication skills
* Ability to handle and maintain confidentiality of patient records
* Organized and detail-oriented, capable of working in a fast-paced environment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your community
Compensation
$17.50-$24.50 per hour
Additional Information
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating a healthier and happier team.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industry: Hospitals and Healthcare
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