Job Description
We are seeking a skilled professional to play a critical role in ensuring our software meets world-class standards.
The successful candidate will be responsible for delivering exceptional customer support, resolving technical issues, and providing expert guidance on the use of our cloud-based ERP platform.
Our ERP platform is designed to meet the needs of the energy industry, delivering market-leading field service management and field data gathering solutions.
* Deliver Level 1 customer support for our software products
* Triage reported end-user customer incidents
* Work on technical issues and support the direct client feedback loop process
* Help secure existing revenue by means of customer retention
* Provide incident queue management
* Utilize troubleshooting skills
* Help manage complex issues and drive escalations to resolution
Requirements
Technical Skills
* Excellent English verbal and written skills
* 1-3 years of Level 1 software support experience
* Basic skills
* Proficiency in using the Microsoft Office Suite
Personal Qualities
* A drive to continue learning in the energy business and our software
* Advanced problem-solving skills
* Ability to triage and actively manage a support queue
* Innate passion for customer service
* Dependability and ability to manage as well as prioritize concurrent tasks