Role Overview
We are seeking a skilled Technical Support Engineer to join our team. The successful candidate will be responsible for handling support tickets, providing timely solutions, and collaborating with our engineering team to reproduce and resolve complex issues.
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Key Responsibilities:
* Customer Support: Respond to customer inquiries, troubleshoot issues, and provide effective solutions in a timely manner.
* Troubleshooting: Identify and resolve technical problems through collaboration with our engineering team.
* Knowledge Sharing: Contribute to our community by writing technical blog posts, creating documentation, and sharing expertise.
Requirements:
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is essential.
* Problem-Solving Skills: A knack for troubleshooting and dedication to finding solutions.
* Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: Collaborative spirit and ability to work effectively in a fast-paced, global team.
* Time Zone: GMT -5 to GMT -2
What We Offer:
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.