We are seeking a skilled Operations Coordinator to support our Central Operations team and US Operations markets in administrative tasks and onboarding growth.
Key Responsibilities:
* Support US Operations Cities on growth deliverables and efficiencies in day-to-day work and operations
* Automate processes for growth and portfolio changes
* Analyze data to create detailed reports for the leadership team on trends, patterns, and predictions using relevant data
* Standardize ways of working across markets to improve timeliness and execution on furnishings and move-outs
* Perform audits and improve data metrics for guests and internal teams, as well as manage timely data collection to update productivity and achievements on projects
* Enter unit/building/process information accurately and clearly for other teams
* Collaborate with operational team members and organizational leaders to identify gaps and opportunities for process improvements
* Communicate with third-party vendors and companies if needed to support OPS/CX operations
* Provide admin support related to onboarding and move-out of units for US cities, including:
* Set up utility and telecommunication services for new units with third-party companies (create online portals, set up payments, and input data into our system)
* Set up package services for new units (create online portals, set up payments, and input data into our system)
* Cancel utility and telecommunication accounts for move-outs
* Schedule furnishing and onboarding tasks and move-outs:
* Communicate with third-party vendors and buildings to schedule pick-ups
* Input data into our system related to properties
* Track disposal and data related to move-outs
* Support Central Operations, OPS local team, and finance/accounting with ad-hoc projects
Requirements:
* Bachelor's degree from a reputable university
* 1-2 years of experience in a similar role (administrative experience in residential or hospitality experience will be considered as a plus)
* Fluency in English
* Proficiency in Microsoft Word, Excel (formulation, data entry, charts, pivot tables) and PowerPoint
* Self-starter with a roll-up-your-sleeves mentality and high attention to detail
* Entrepreneurial drive, adaptability, and focus on results
* Strong quantitative and analytical skills
* Strong organizational skills with the ability to manage multiple assignments
* Excellent verbal and written communication skills
* Ability to work independently and with speed