Core Responsibilities While the specific tools might vary, the core mission is consistent across the industry. Your primary goal is to resolve player issues and help maintain game stability. - Be the First Line of Support for Players: You will be the primary point of contact for players experiencing problems. This involves handling their inquiries through support systems like HelpShift or Zendesk. You'll diagnose and troubleshoot issues, guide players through game features, and offer clear, polite technical advice. - Act as a Detective and Bridge to the Dev Team: A key part of the job is investigating player reports. You'll collect and analyze bug reports, working with game logs and in-game tools to understand what went wrong. You then become the crucial link, forwarding detailed, actionable reports to the development and QA teams so they can prioritize and fix the problem. - Maintain Game Health and Knowledge: Your role helps keep the game stable. This can involve monitoring the game's live technical performance and creating help guides or solutions for common player issues. You'll also help maintain internal documentation to improve the support environment Tipo de vaga: Tempo integral, Meio período Pagamento: R$60.000,00 - R$80.000,00 por ano Carga horária prevista: 40 horas por semana Benefícios: - Assistência médica - Assistência odontológica - Seguro de vida - Vale-alimentação Local do trabalho: Presencial