Senior home care coordinator

Home Care Scheduler Role Overview

This is a fully remote job, working 40 hours per week, with a rotating schedule and flexibility during peak demand periods and holidays.

You will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination. You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.

* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies.
* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform.
* Proactively identify coverage gaps and resolve scheduling conflicts in real time.
* Document updates accurately in the system to avoid missed calls or service disruptions.
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
* Provide feedback and suggestions to improve scheduling processes and the client's platform.

* Must-haves:
o Experience in U.S. healthcare operations, patient coordination, or provider support roles.
o Proven experience speaking with physicians, clinic staff, or healthcare providers.
o Familiarity with EMR/scheduling systems.
o Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools.
o Strong problem-solving skills with the ability to resolve urgent scheduling conflicts.
o Past experience working with U.S.-based teams in a fully remote role set-up.
* Key Skills & Attributes:
o Clear communicator – able to explain complex workflows to medical professionals.
o Persistent and detail-oriented – follows up thoroughly and tracks progress accurately.
o Critical thinker – makes suggestions to improve processes and flag issues.
o Independent and proactive – thrives in a remote setting with minimal hand-holding.
o Bilingual – many patients prefer or benefit from Spanish-speaking support.

Benefits:

* Potential for profit share based on performance.
* Fully WFH, forever.
* Unlimited PTO.
* Potential Growth Opportunities.