Job Overview
We are seeking a skilled Account Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining relationships with customers, identifying opportunities for growth and expansion, and ensuring seamless communication across all levels.
About the Role:
* Client Relationship Management: Develop strong, trusting relationships with clients to drive revenue growth and customer satisfaction.
* Communication and Collaboration: Act as the primary point of contact for customer inquiries, addressing issues promptly and effectively, and working closely with internal teams to translate customer feedback into actionable insights.
* Opportunity Identification: Identify and execute on new growth opportunities with customers in support of the Sales team.
* Client Engagement: Monitor client engagement and utilization of services, identifying opportunities for upselling and cross-selling.
* Account Growth: Develop trusted advisor relationships with clients, ensuring a smooth transition from prospecting to onboarding.
About You:
* Experience: 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing organization.
* Customer Focus: Genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success.
* Performance: Demonstrable track record of high performance and success.
* Skill Set: Strong communication and presentation skills, ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced environment.
* Motivation: Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile.