Technical Sales Support Role
At a fast-growing business, we are seeking a skilled Technical Sales Support Specialist to provide technical sales support as a solution expert. The ideal candidate will be responsible for working with Account Executives (AEs) and Channel Account Managers (CAMs) to drive significant revenue growth.
Key Responsibilities:
* Partner with AEs and CAMs to establish and execute sales strategy for your territory and key partners
* Deliver tailored technical sales presentations and demonstrations to prospective customers and partners
* Plan and execute Proof of Value (PoV, evaluation) activities, including scoping the PoV to align with business pain, defining relevant success criteria and metrics, designing the PoV environment, installing and configuring secure access and endpoint products, providing technical support to prospective customers, and executing the PoV in accordance with agreed-upon success criteria
* Communicate feature requests and product ideas, backed by data from sales engagements, into product management; assist leadership in working with product management to develop priorities for the company's product roadmap
* Document ongoing sales cycles and PoVs in a CRM system
* Collaborate and educate technical peers within Channel partners to uncover new sales opportunities
* Protect the security and privacy of our customers
About You:
* Experience with complex technical sales cycles, including deep discovery as well as scoping, executing, and presenting complex evaluations
* Ability to communicate technical concepts to all levels of people, from IT, Network, and Security managers to Line of Business owners to C-level executives
* Understanding of data-in-transit security, including encryption protocols
* Understanding of network services and systems, including routing and local and wide area network design; familiar with firewall vendors and rule design
* Understanding of authentication methods and protocols, including SAML and RADIUS
* Understanding of AV, EDR, Incident Response, Forensics, or other endpoint or network security tools
* Familiar with popular operating systems, including Windows, macOS, and Linux
* Can troubleshoot complex network environments to support evaluations on customers' premises or with cloud-hosted products
* Fluent verbal and written communication in English
Nice to Have:
* Experience selling methodologies such as Command of the Message and MEDDPICC
* Experience selling endpoint or network security tools
* Experience with programming or scripting languages, such as PowerShell or Python
* Security or networking certifications
* Experience in IT operations