We are seeking a highly skilled Technical Support Specialist to join our team.
As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers through various channels. You will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
About the Job
* You will provide multi-channel support to ensure quality information capture and resolve low- to medium-complexity contacts.
* Record all calls from the helpline and register the contact in the ticket registration platform (ITSM).
* Attend on-site incidents of user reporting errors with workstation computer equipment.
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