We are seeking a skilled IT support analyst to join our organization. The ideal candidate will have excellent customer service and problem-solving skills, as well as experience working with a wide range of technology and adapting to new technical issues.
Key Responsibilities:
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Evaluate and escalate tickets as necessary
* Provide timely updates on ticket progress
* Utilize internal IT knowledge base to provide and find solutions to known issues
* Use external information to research and resolve issues when needed
Qualifications:
* A minimum of an associate's degree in Information Systems or equivalent program
* Demonstrated ability to work in a mixed Mac and Windows environment
* Experience delivering IT solutions within a corporate and/or enterprise environment
* Prior experience in centrally managed computer environments and AV environments is highly desirable