Key Responsibilities
* We are seeking a highly skilled Account Manager to lead client relationships, translate goals into actionable tasks, and ensure timely delivery of results.
About You
* You have excellent communication skills, with the ability to build trust through clear and consistent follow-up.
* You can analyze complex problems and develop effective solutions.
* You thrive in fast-paced environments and prioritize tasks without dropping the ball.
Main Objectives
1. Client Collaboration and Project Oversight:
* Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks.
* Review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Additional Skills
* Strategic Thinking: Able to understand client goals and work with senior management to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional, even under pressure.
* Time Management: Able to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship
* This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs)
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Our team operates within standard business hours, Monday to Friday.