Job Role Summary
We are seeking an Operations Specialist to facilitate effective logistics management.
Main Responsibilities:
* Monitor real-time delivery operations
* Communicate with drivers and shippers via phone and live chat
Essential Skills and Qualifications:
* Proficiency in English language
* Ability to work within the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support or account management
Key Performance Indicators:
1. Faultless execution of daily tasks
2. Proactive communication with stakeholders
3. Consistent adherence to established protocols
Why This Role Matters:
This position is integral to our operational success. If you have a passion for delivering exceptional service, we encourage you to apply.