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Client support and administrative assistant, remote

Anápolis
Rosa Cleaning Services
Anunciada dia A 21 h atrás
Descrição

Position: Bilingual Administrative and Client Communication Assistant, RemoteJob Overview: We are looking for a Client and Administrative Assistant to join our residential cleaning company based in California, USA. This is a long-term, stable remote position, not a temporary project. Internal communication is in Portuguese, and client communication is in English. This role is a good fit for someone who is continuing to build their professional experience, communicates clearly and professionally in English, enjoys organization, is detail-oriented, and wants stability in a small, well-organized business.Working Hours: The standard schedule is 30 hours per week, Monday through Friday. Optional: up to 2 Saturdays per month.Two schedule options:Morning schedule: Starts at 7:30am Pacific Time (US), equivalent to 11:30 Brazil time. The ideal schedule is 6 hours per day, though the end time can be slightly flexible depending on availability.Afternoon schedule: 12pm to 6pm Pacific Time (US), equivalent to 16:00 to 22:00 Brazil time.Type of contract: Independent Contractor, Brazilian MEI.Requirements Strong English writing skills are required, since most client communication is handled by email and text. You should also feel comfortable speaking with clients by phone when needed. Basic Spanish for simple communication. You do not need to be fluent. Comfortable using Google Workspace tools, including Docs, Sheets, and Drive. Reliable high-speed internet connection, a high-quality headset with voice isolation, and an interruption-free workspace during working hours.Responsibilities: Provide customer support through email and text, while communicating with clients clearly and professionally. The role also includes occasional phone calls in English, mainly to handle initial inquiries, ask screening questions, and share service information. This is not a cold-calling or outbound sales position. Keep client information, appointments, notes, and related records organized. Communicate with the cleaning team in Spanish for basic day-to-day updates.Compensation: Compensation is paid in Brazilian reais. Please include your salary expectation when applying.To apply: Please send your resume, your preferred schedule option, your salary expectation in Brazilian reais, andashort 1 to 2 minute video in English sharing a little about your professional experience to .

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