The Role: You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.Partnering with the sales team to ensure that new customers are onboarded successfully.Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.Ensuring a high level of customer renewals.Building strong product expertise and providing training & ongoing support as required.Providing feedback and advocacy on customer pain-points to internal teams.Ideal Profile:You have at least 1 year experience within a Customer Success role, ideally within the Media & Entertainment industry.You possess excellent interpersonal as well as written and verbal communication skills.You are a strong networker & relationship builderYou possess strong analytical skills and are comfortable dealing with numerical dataYou are a strong team player who can manage multiple stakeholdersWhat's on Offer?Opportunity within a company with a solid track record of performanceJoin a market leader within Media & EntertainmentA role that offers a breadth of learning opportunities