OverviewSupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 60 languages across diverse industries since 2010. We operate globally to deliver secure customer and technical support. Join our community as a Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.What you will do and what we expect from you are described in the sections below.ResponsibilitiesDeliver outstanding customer support via chats, emails and ticketsManage troubleshooting processes, handle escalations, and backlog maintenanceBuild strong and lasting customer relationshipsKeep up with evolving tools and technologyHandle sensitive customer data with care and securityApply the latest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with other teamsQualificationsNative Spanish and excellent English skills (at least C1 for both spoken and written)Technical Support experienceProficient in Windows, Linux, and MacOS, including fundamental diagnostic commandsSoftware troubleshooting and ability to handle and analyze log filesKnowledge of APIs and Webhooks for troubleshooting connection issuesAbility to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errorsExperience with ticketing systems (e.g., HubSpot, Jira)Ability to quickly learn the product ecosystem and follow precise proceduresExperience writing professional, well-structured notes on support casesStrong analytical thinking and research skillsWillingness to work a flexible schedulePositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)BenefitsFlexible scheduleOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, with internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirementsThe items listed may vary depending on terms of engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms will be clearly defined in your agreement if selectedYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role? Refer them and get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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