Key Account Manager Job
This is a unique opportunity for an experienced account manager to join our team and play a crucial role in driving business growth and client satisfaction.
About the Role
We are seeking a highly skilled and motivated individual with a proven track record of success in account management within the financial technology sector.
* Maintain and Strengthen Client Relationships: Ensure exceptional service through regular communication and seamless coordination between clients and internal teams.
* Expand Market Presence: Engage with 20+ identified financial institutions in Brazil to onboard new clients over time.
Key Responsibilities:
Client Relationship Management
* Serve as main point of contact for existing customer in Brazil.
* Conduct regular calls with clients to facilitate effective communication.
* Monitor client satisfaction and address concerns proactively to ensure loyalty.
New Business Development
* Build on sales team foundation to engage with prospects in Brazil's banking and finance sector.
* Develop strategic sales approach to introduce offerings emphasizing competitive advantages.
* Nurture relationships with potential clients and manage them through sales pipeline.
Market Insight and Reporting
* Stay up-to-date on market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular reports to global sales team on client activities and new business opportunities.
* Share insights from Brazilian market to influence broader company strategy.
Work Arrangement
* Initial Setup: Part-time (16–24 hours per week, 2–3 days).
* Potential Transition: Role may evolve into full-time based on workload, client engagement, and success in new business acquisition.
We offer:
* Proven experience in account management within financial technology sector.
* Previous experience working in Brazilian market highly desirable.
* Strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
* Proactive, solution-oriented mindset with focus on client satisfaction and growth.
Potential KPIs:
* Client satisfaction and retention rate
* Response time to client inquiries
* New business opportunities generated
* Revenue growth from Brazilian market