Job Description
We are seeking a Business Technical Service Analyst with expertise in PL/SQL development to join our team. The successful candidate will be responsible for establishing positive relationships with clients, understanding their business objectives, and providing technical support and guidance.
Key Responsibilities
* Develop and maintain long-term relationships with clients, understanding their business needs and expectations.
* Evaluate client requirements, estimate effort, and guide them towards utilizing standard solutions while maximizing revenue.
* Participate in converting client requirements into detailed technical specifications and present them internally and externally for requirement sign-off.
* Maintain knowledge of critical business impact issues from the Service Desk and assist with document maintenance.
* Ensure code releases do not negatively impact client operations by participating in release management between Service Desk, Compliance, and Project.
Requirements
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.