Role:- Provide day to day local/remote desktop support- Handle inbound calls and answer questions- Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system- Printer support (Installation)- Conference Room support (Equipment setup and troubleshooting)- Network support (standard patching and cabling)Requirements:- 18 months of IT experience (or equivalent)- Ability to build relationships- Excellent time management skill- Experience in OS, Apps and H/W installation and troubleshooting depending on project products- English B2 and above is a MUST- This role is a Salary Non-exempt position with a targeted salary range of $5,000.00 BRL to $5,333.00 BRL monthly.Benefits:- Buddy program- Internal career development program- Onboarding programBe part of Us:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.