Case Management Intern
We are seeking a detail-oriented and process-driven intern to join our Case Management team.
* Assist with fraud-related case intake, tagging, and triage;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
About the Role
This internship is designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact.
Responsibilities
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
What You'll Gain
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
* Opportunity to work on a project that shapes the future of payments.
The ideal candidate will have a keen eye for detail, excellent communication skills, and a passion for process improvement. If you're looking for a challenging and rewarding internship opportunity, we encourage you to apply.