Job Title: Production Support Engineer ----------------------------------- Salary and Benefits: This role offers a competitive base monthly salary range, providing a stable foundation for your career growth. Our comprehensive benefits package includes a range of perks to support your well-being and success. ----------------------------------- Job Description: We are seeking a skilled Senior Application Support Engineer to join our team. As a key liaison between IT and business stakeholders, you will be responsible for supporting complex application needs and providing technical direction and guidance. Your primary focus will be on ensuring client satisfaction with complex IT design and the development of efficient business systems. You will work closely with various functional areas, including business units, the information technology department, and outside vendors. To achieve this, you will participate in architectural discussions, evaluate proposed solutions, and ensure their successful introduction across the organization and with clients. Your broad knowledge of technical skills will enable you to effectively coordinate team members with supported businesses. You will also possess strong analytical, troubleshooting skills, and incident management skills, as well as the ability to facilitate decision-making and arbitration relating to trade-offs within and between different solutions. In addition, you will utilize appropriate technologies to ensure that customers have solutions best suited to their requirements. Collaboration with operations teams will be essential to ensure solution compatibility with company standards. A self-starter and self-motivated individual, you will prioritize accordingly depending on demands from businesses and app/dev teams. Comfortable talking to development, production, and infrastructure teams, you will oversee key operational controls to ensure ongoing operating effectiveness. ----------------------------------- Required Skills and Qualifications: To excel in this role, you will require: