Service Delivery Lead
This role is responsible for ensuring seamless service delivery across various client portfolios.
* Develop and implement process improvements to enhance efficiency and effectiveness.
* Collaborate with cross-functional teams to deliver high-quality services to clients.
* Identify and mitigate potential risks that could impact service delivery.
The ideal candidate will have a strong background in service management, with experience working within an ITIL-aligned managed services organization.
Key Responsibilities:
* Process Improvement: Develop and implement process improvements to enhance efficiency and effectiveness.
* Team Collaboration: Collaborate with cross-functional teams to deliver high-quality services to clients.
* Risk Management: Identify and mitigate potential risks that could impact service delivery.
Requirements:
* Experience: 10+ years of broad technology industry experience and 5+ years of direct SDM experience.
* Qualifications: Strong background in service management, experience working within an ITIL-aligned managed services organization.
Benefits:
* Opportunity to work with a global technology services company.
* Collaborative team environment.