Anunciada dia 4 outubro
Descrição
Job Position
About the Role
You will be part of our 24/7 scheduling coverage team. Your role is to manage inbound and outbound requests and ensure seamless care coordination.
Main Responsibilities
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and electronic medical record systems to track progress
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes
Requirements
* Must-haves
o 1–2+ years in U.S. healthcare operations or patient coordination roles
o Proven experience speaking with physicians, clinic staff, or healthcare providers
o Familiarity with electronic medical record/scheduling systems
o Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
o Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Key Skills & Attributes
o Clear communicator – able to explain complex workflows to medical professionals
o Persistent and detail-oriented – follows up thoroughly and tracks progress accurately
o Critical thinker – makes suggestions to improve processes and flag issues
o Independent and proactive – thrives in a remote setting with minimal hand-holding
