JOB DESCRIPTIONJob Title: IT Desktop Support TechnicianLocation address: Rodovia SP 101, Campinas-Monte Mor, Km 9, Condominio Techtown, Hortolandia, 13186-904, BrazilRequirement: 5 days a weekLocal language preferredJob RequirementsTechnical Skills- 3–5 years of strong experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while maintaining hardware warranty and security compliance.- Hands-on experience in installation, troubleshooting, and repair of desktops, laptops, printers, and other computer peripherals.- Basic understanding of enterprise LAN/WAN setups and ability to perform "smart hand" activities under instruction.- Ability to lift and move computer equipment up to 50 lbs.- Expertise in desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred).- Working knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.- Smart hand support for peripheral and networking hardware (e.G., monitors, keyboards, mice, printers, routers, switches, firewalls, racks, and panels).- Strong deductive reasoning and troubleshooting skills for system and network issues, including end-user network cabling.- Experience in repeat call analysis and developing preventive actions.- Experience in problem management and use of ticketing tools (ServiceNow, Remedy, etc.).- Excellent written and verbal communication skills.- Strong time management skills, proactive ownership, and ability to meet deadlines.- Preferably holds an Associate Degree in Electronics and CompTIA A+ Certification.- Vendor certifications from OEMs such as Dell, Toshiba, Lenovo, or HP are a plus.Must-Have Technical Expertise- Desktop imaging- Application installation and support- Microsoft Outlook troubleshooting- Printer-related troubleshooting- Conference room equipment management- Knowledge of ticketing toolsNon-Technical Skills- Strong customer management and interpersonal skills.- Good oral and written communication.- Ability to interact with customers at different levels.- Result-driven and passionate about work.- Capable of working independently or as part of a team.- Completes tasks effectively with minimal supervision.- Flexible and available to work on varied schedules.