Key Account Specialist Role
The primary function of this role is to provide the highest level of support for customer issues that jeopardize business relationships and/or sales opportunities.
This Key Account Specialist will lead a virtual team, collaborating with various functional organizations and business units across all levels of the company.
Impact
* Lead by example in demonstrating leadership skills.
* Own the process of driving progress and resolution of critical customer issues.
* Drive clear intake, scope, priority, exit criteria, and end-to-end processes to streamline escalation resolution.
* Maintain and improve procedures for customer and field personnel handling escalations.
* Interact directly with customers and technical audiences as required.
Key responsibilities include:
1. Evidence strong leadership abilities.
2. Ensure timely resolution of high-priority customer issues.
3. Develop and implement effective processes for escalated cases.
4. Maintain consistency across global operations.
5. Improve procedures for handling escalations.
6. Communicate effectively with various stakeholders.