Are you a tech-savvy leader looking to drive IT support services to the next level? As a Helpdesk Lead, you will be responsible for managing a team of skilled helpdesk engineers and analysts.
About the Role
* Foster a collaborative and positive work environment by leading and mentoring a team of helpdesk engineers and analysts.
* Conduct regular team meetings and performance reviews to ensure seamless delivery of IT support services.
The ideal candidate will have in-depth knowledge of computer hardware, software, and OS (Windows and macOS), as well as strong understanding of ITIL framework and best practices.
Key Responsibilities:
1. Team Leadership: Lead and mentor a team of helpdesk engineers and analysts.
2. Technical Oversight: Oversee day-to-day IT support operations, ensuring prompt issue resolution.
3. Process Improvement: Identify areas for process improvement and implement efficiency measures.
4. Collaboration: Collaborate with regional IT teams to align strategies and goals.
5. Communication and End-User Support: Ensure timely and effective communication with end-users throughout the problem resolution process.
The successful candidate will possess excellent communication and interpersonal skills, demonstrated ability to lead and motivate a diverse team, and fluency in Portuguese and English.
Requirements:
* Diploma or degree in Computer Sciences, Information Technology, or a related field preferred.
* Minimum 3 years of relevant experience in a similar role.
* In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
* Strong understanding of ITIL framework and best practices.
* Excellent communication and interpersonal skills.
* Demonstrated ability to lead and motivate a diverse team.
* Fluent in Portuguese and English.