Job Overview
We are seeking a skilled professional to join our team as a Sr. Customer Success Analyst.
* This role will involve driving customer satisfaction, retention, and long-term success.
Key Responsibilities
* Troubleshoot complex customer requests and manage the global support queue and backlog.
* Ensure exceptional service for valued customers.
* Collaborate closely with internal teams to diagnose, resolve, and prevent recurring issues.
Technical Expertise
* Analyze web applications using Chrome Developer Tools and review network requests.
* Perform API testing and validation using Postman or cURL.
* Conduct IIS diagnostics to investigate and resolve issues on Windows Application Servers.
We offer a dynamic work environment and opportunities for growth and development.
The ideal candidate will possess excellent communication skills and be able to effectively collaborate with internal teams.