We are seeking a Business Technical Services Analyst with experience in client-facing roles and PL/SQL development. The ideal candidate will possess strong communication skills, be able to work independently, and have a solid understanding of Oracle Database and PL/SQL.
This role is responsible for establishing and maintaining positive relationships with clients, evaluating their business requirements, and guiding them on utilizing standard solutions while maximizing revenue.
Key Responsibilities
* Establish and maintain long-term relationships with clients
* Evaluate client business requirements and guide them on utilizing standard solutions
* Participate in converting client requirements into technical specifications and presenting them internally and externally
* Gather and maintain knowledge of critical business impact issues from the Service Desk
* Assist with documentation and maintenance of client system environments
* Participate in release management between Service Desk, Compliance, and Project as well as client activities such as Payment Card Industry audits
Requirements
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English level for speaking, listening, and writing
What We Offer
* Flexibility to work from home
* People-centered environment
* Contact with teams from different countries
* Attractive compensation and benefits package