ResponsibilitiesManage daily financial operations, including accounts payable/receivable, cash flow tracking, and crypto/stablecoin fund movements.Liaise with accounting firms for bookkeeping, document preparation, SPED filings, and tax submissions (IRPJ, CSLL, PIS/COFINS, ISS).Maintain detailed records of all virtual asset activities to ensure compliance with internal audit and legal standards.Collect and organize data for regulatory reporting to Receita Federal and the Central Bank of Brazil.Monitor tax and foreign exchange compliance risks related to stablecoin‑based transactions, and elevate issues as needed.Handle foreign exchange filings and reports for cross‑border crypto transactions (e.g., RDE‑IED, SISCOSERV).Assist in interpreting local regulatory developments and aligning operational processes accordingly.Provide financial and operational insights to support management in budgeting and strategic planning.Support internal reporting, KPI tracking, and process documentation.Effectively utilize financial operations software, crypto custody tools, and dashboards.Requirements3+ years of experience in operations, financial operations, or crypto‑related back‑office roles, preferably in fintech or Web3 environments.Solid understanding of stablecoins, blockchain‑based payment flows, and operational risk.Familiarity with Brazilian financial reporting (SPED, Receita Federal, Central Bank) and tax compliance.Strong organizational skills and the ability to manage multiple tasks with attention to detail.Fluency in Portuguese and English; proficiency in Spanish and Mandarin is a plus.BenefitsCompetitive salary and benefits.Opportunities for professional growth and development.A collaborative and innovative work environment.The chance to work on cutting‑edge blockchain technology and make a significant impact in the industry.Preferred QualificationsProficiency in Spanish and Mandarin is a plus.Job TypeFull TimeWe are looking for an experienced Customer Operations & Finance Support professional to join our team and play a key role in managing premium enterprise customer accounts within a structured ITIL‑based operations model.This role combines customer service leadership, finance & accounting ownership, and IT service management, making it ideal for someone who enjoys working across functions, engaging with senior stakeholders, and driving operational excellence in a multinational environment.Role and ResponsibilitiesCreate, update, and manage customer data within internal ITIL tools to support end‑to‑end service workflows.Own and manage the financial health of customer accounts, including:Monthly Balance Sheet preparation & reviewAccount reconciliationsP&L analysis and variance explanationsPerform financial analysis and reporting to support business and management decisionsLead customer onboarding and offboarding for SAP ECS accounts, coordinating with cross‑functional stakeholders.Work directly with Premium Customers, ensuring a high‑quality, reliable service experience.Monitor customer service metrics, analyze trends, and take proactive actions to improve delivery.Measure, track, and improve overall customer experience levels.Analyze support workflows and propose improvements for efficiency and effectiveness.Manage support operations in a 24x5 model, ensuring smooth workload handovers and SLA compliance.Develop, document, and maintain Standard Operating Procedures (SOPs).Support management with forecasting, budgeting, and performance tracking vs. plan.Lead and support customer service teams through transitions, service introductions, or operational changes.Collaborate closely with senior management to align customer service outcomes with company goals.What You BringExperience working in an Operations Support model.Advanced English.Strong experience in front‑line customer management, including executive‑level interactions.Proven experience managing Finance & Accounting aspects of customer accounts.Hands‑on experience with ITIL processes, including:Service Request ManagementChange ManagementExcellent analytical and problem‑solving skills.High attention to detail and accuracy in financial data analysis and reporting.Strong verbal and written communication skills.Ability to work independently while collaborating effectively within a team.Experience working in a multinational or cross‑cultural environment.Nice to HaveProject management experience in service transition and/or service introduction.Experience with common customer service and ITSM tools.Exposure to enterprise or SAP‑based customer environments.
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