Business Technical Service Analyst - PL/SQL Specialist
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This role is ideal for a skilled individual with experience in client-facing roles and PL/SQL development.
We are seeking a highly motivated Business Technical Service Analyst to join our team. As a key member of our team, you will be responsible for establishing positive relationships with clients, understanding their business needs, and guiding them on standard solutions that maximize revenue.
Your primary focus will be on converting client requirements into detailed technical specifications and presenting them internally and externally while ensuring requirement sign-off. You will also be responsible for maintaining knowledge of critical business impact issues from the Service Desk and assisting with document maintenance to client system environments.
In addition, you will participate in release management between the Service Desk, Compliance, and Project teams, as well as client activities such as Payment Card Industry audits and internal projects. This will ensure that code releases do not negatively impact client operations.
You will also take part in executing simple project/development work plans and revising them as necessary to meet changing needs and requirements.
Required Skills and Qualifications:
* Bachelor's degree in Information Technology or related field;
* Solid experience in Oracle Database and PL/SQL development;
* Previous experience consulting with clients to meet business needs;
* Experience in requirements gathering, technical design, and technical presentation;
* Advanced English language proficiency for speaking, listening, and writing.
Benefits:
* Flexible working arrangements, including remote work options;
* A people-centered work environment;
* Opportunities to collaborate with diverse teams worldwide;
* An attractive compensation package and benefits.
What We Offer:
At our company, we recognize the value of innovation and transformation in an inclusive and safe work environment. As an equal opportunity employer, we encourage people with disabilities to apply for our job openings.