Job Summary
This role involves providing technical assistance and resolving service tickets related to video delivery on various platforms.
The ideal candidate will have strong analytical skills, proficiency in Python scripting, and the ability to work efficiently in a dynamic environment.
We are seeking a skilled professional who can effectively troubleshoot complex issues, set up dashboards, and configure alerts to monitor the health of the video delivery ecosystem.
About this Role:
* Video Delivery Support: Provide timely and effective support for video delivery-related issues on various platforms.
* Ticket Resolution: Analyze and resolve service tickets within standard operating procedures.
* Python Scripting: Develop custom Python scripts to simulate app launch, login, and playback behavior.
* Issue Triage: Identify and escalate complex issues across multiple applications responsible for video delivery.
* Dashboard Setup and Alert Configuration: Set up dashboards and configure alerts to monitor the health of the ecosystem.
The selected candidate will possess excellent communication skills, be able to work independently, and demonstrate a commitment to delivering high-quality results. If you have a passion for video delivery and technical problem-solving, we encourage you to apply for this exciting opportunity.