Job Title
The ideal candidate will possess profound expertise in IT Service Management and related technical areas.
* Design, develop, and implement sophisticated solutions for Configuration Management Database, Discovery, and Service Mapping.
* Experience with configuring and customizing ServiceNow applications and modules.
* Lead the development of integrations between ServiceNow and other enterprise systems.
* Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.
* Mentor junior developers and provide technical guidance.
* Ensure adherence to best practices in coding, testing, and deployment.
* Develop innovative solutions that maximize out-of-the-box features without requiring unnecessary customizations.
* Promote the reuse of code, components, and proven patterns; Influence common modeling, design, and coding practices.
Required Skills & Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 5-7 years of ServiceNow development experience with a focus on ITOM.
* Strong knowledge of CMDB, CSDM, Discovery, Service Mapping, and Integrations.
* Proficient in JavaScript, HTML, CSS, Glide API, REST/SOAP integrations, and ServiceNow scripting.
* Experience with automation and DevOps practices, familiarity with continuous integration (CI/CD), code versioning tools like Git, and Agile principles
* Excellent verbal and written communication skills.
* Ability to establish strong relationships internally and externally.
* Experience with Agile methodologies and DevOps practices.
* Excellent problem-solving and communication skills.
* Knowledge of AI, Virtual Agent, Robot Process Automation (RPA).