IT Support Specialist
We are seeking an experienced IT Support Specialist to join our team. This is a challenging role that requires strong technical skills, excellent communication abilities, and a passion for problem-solving.
About the Role
This position involves providing first-level support to employees across various platforms, including Windows, macOS, and mobile devices. You will be responsible for troubleshooting and resolving technical issues efficiently, ensuring minimal downtime and maximum productivity.
Key Responsibilities
* Install, configure, and maintain computer hardware, software, systems, and networks.
* Serve as the primary point of contact for internal IT support requests.
* Manage user accounts, permissions, and access controls across multiple SaaS platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication.
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Document processes, create user guides, and train staff on new technologies and best practices.
Requirements
To succeed in this role, you will need:
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
What We Offer
In return for your expertise, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
Contact Us
If you are a motivated and detail-oriented individual with a passion for technology, please submit your application today.