Job Overview:As Customer service representative you will be responsible to provide assistance to patients, guide them to use the automated system or connect them to our accounting department, work with third party insurances and see limited details about payments made by the insurance, check the status of the account whether if there is a remaining balance or if it is paid in full. Meduit is a revenue type of program which facilitates different payment methods, to patients who have pending medical bills, (not complete the payment transaction). Therefore, the agent will educate the patient in the proper steps to walk through over the platform. A Customer Service Agent must show empathy, active listening, attention to details and have strong communication skills.Responsibilities and duties:Reduce outstanding accounts receivable by managing self-pay inventoryAnalyzes accounts for proper billing procedures and takes necessary action to rebill/resolve as necessaryDetermines whether patient or insurance should be contacted for payment by reviewing account history and notes on Meduit Health Services inventory management system as well as the client system.Contacts the patient by telephone to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full. Utilizes tools, including computer programs, when indicatedProvides excellent customer service and timely response to questions and issues related to benefits,billing, claims, payments, etc.Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly.Recognizes billing issues (pre-certs/no-auths/timely filing/urgent requests) specific to the client and understands the necessary process for resolving themInputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer softwareExplains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agenciesOther duties as assignedQualifications:High school diplomaBeing passionate about customer service and helping othersMultitasking skillsGood Time management and attention to detailC1 English levelBackground in insurance/ medical fieldEmpathyAdaptabilityNegotiation skills