Job Summary:
The L&D Senior Manager is responsible for coordinating and administering employee training programs, managing the New Employee Orientation (NEO), conducting training needs analysis (TNA), and developing engaging learning content. This role ensures smooth training logistics, maintains training records, and supports the continuous improvement of L&D initiatives.
Key Responsibilities:
1
. Training Program Coordination & Delivery
* Schedule, organize, and deliver training programs through lectures, workshops, videos, e-learning, and blended formats.
* Manage training logistics, including scheduling, venue bookings, facilitator coordination, and employee enrollment.
* Maintain and update the Learning Management System (LMS) and training records.
* Handle administrative duties such as tracking attendance, sending reminders, and managing training budgets.
* New Employee Orientation (NEO) Management
* Design, update, and facilitate engaging onboarding programs for new hires.
* Collaborate with HR and department leaders to ensure a smooth transition for new employees.
* Continuously improve NEO based on feedback and evolving company needs.
* Training Needs Analysis (TNA) & Evaluation
* Conduct surveys, interviews, and performance assessments to identify skill gaps.
* Monitor and evaluate training effectiveness through feedback, quizzes, and KPIs (e.g., completion rates, performance improvement).
* Adjust training programs based on data insights to enhance engagement and knowledge retention.
* Content & Training Material Development
* Create and update training manuals, guides, job aids, and digital resources for employee learning.
* Develop interactive content (e-learning modules, videos, quizzes, presentations).
* Ensure materials comply with company policies and industry standards.
* Training Delivery & Facilitation
* Conduct engaging live and virtual training sessions for employees at all levels.
* Use diverse training methods (role-playing, simulations, discussions) to maximize learning.
* Provide post-training support to reinforce key concepts.
* Stakeholder Collaboration & Continuous Improvement
* Partner with department heads to align training with business goals.
* Support ad-hoc L&D initiatives (leadership development, compliance training, etc.).
* Promote a culture of continuous learning through newsletters, LMS updates, and recognition programs.
Qualifications & Skills:
* Education: Bachelor's degree in HR, Organizational Development, Education, or related field.
* Experience: 7+ years in L&D, training coordination, or HR, including facilitation and content creation.
* Language Proficiency:
* Fluent in English (written and spoken).
* Technical Skills (Preferred/Nice-to-Have):
* Familiarity with LMS platforms and e-learning tools
* Basic knowledge of MS Office (PowerPoint, Excel) and video training software.
* Soft Skills:
* Strong organizational and project management abilities.
* Engaging facilitator with excellent presentation and communication skills.
* Analytical mindset to assess training effectiveness and adapt programs.