Join to apply for the TÉCNICO DE TI(HELP DESK) - INTERMITENTE role at ILHA SERVICE TECNOLOGIA LTDA.
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Join to apply for the TÉCNICO DE TI(HELP DESK) - INTERMITENTE role at ILHA SERVICE TECNOLOGIA LTDA.
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What We Offer
Description
Position: TÉCNICO DE TI (HELP DESK) - INTERMITENTE
Employment Type: CLT
Contract Model: INTERMITENTE
Schedule: Monday to Friday
Work Hours: 08:00 to 17:00 (may be redefined by the company or client)
Work Location: Av. São Paulo, Gurupi–TO
Mandatory Requirements
* Technical vocational course in IT or a complete higher education degree in IT
* HDI DAST – Desktop Advanced Support Technician or HDI DST – Desktop Support Technician certification
* Advanced computer skills
* Minimum of 2 years proven experience in user support activities in IT (documented in CTPS)
Required Certifications
* Formal course in assembly and configuration of microcomputers (>20 hours)
* ITIL v4 or higher certification
* Portuguese language course (>20 hours)
Specific Mandatory Knowledge
* Knowledge of operation and maintenance of microcomputers at hardware level, configuration, basic software, and office automation applications
* Knowledge of computer networks, wired and wireless, and TCP/IP protocol
Responsibilities
Summary of activities:
* Attend, control, and process IT service requests as per Service Catalog
* Provide technical support at institutional events, sessions, and elections, in person or on standby
* Classify, register, reclassify, and document support cases and solutions in the system
* Guide internal users and clarify doubts about system and resource usage
* Diagnose and resolve microinformatics problems, including replacement of supplies and equipment maintenance
* Perform tests, network point activations/deactivations, and logical cabling installation
* Install, configure, approve, and maintain software, operating systems, and microinformatics equipment
* Create and apply standardized images on microcomputers
* Manage technical support requests with suppliers, according to warranties and contracts
* Forward requests to other areas when necessary and support technical specifications of IT
* Ensure procedures follow documented standards and technical scripts
* Prioritize remote support with user authorization and escalate when necessary
* Immediately report operational issues to the supervisor
Additional Benefits
* Hourly wage: R$ 13,83
* Meal voucher: R$ 27,18 per day worked/activated
* Transportation voucher (6% discount if used)
* SESC partnership
* Life insurance
Other Benefits
* Availability bonus: R$ 100.00 per activation day, paid via corporate card, only if the intermitente works
Notes
The professional will receive payment for hours worked plus all anticipated reflections like 13th salary and vacation in the payroll, always on the 5th business day of each month. Proper time tracking is necessary as payroll depends on hours worked and benefits.
* Number of vacancies: 2
* Work location: Gurupi, TO
* Contract regime: Effective – CLT
* Full-time
* Operational level
Requirements
Minimum education: Technical course
Valued Experience
Between 1 and 3 years of experience
Seniority Level
* Mid-Senior level
Employment Type
* Full-time
Job Function
* Information Technology
Industries
* Hospitals and Healthcare, Non-profit Organizations, Government Administration
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