What you are going to do:
Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later
Design and implement efficient operational processes and structures to ensure stable performance in the region.
Set up, monitor, and improve KPIs as well as motivational frameworks for Team Leaders and their teams to achieve regional goals.
Oversee day-to-day operations and ensure quality through tools such as performance analytics, QA frameworks, checklists, and roadmaps.
Manage team budgets and ensure cost efficiency.
What we expect from you
Management of Operational teams over 50 ppl (including experience of managing 3-4 Team Leaders and Heads)
Experience in Sales, Contact Center, Customer Support
English and Portuguese proficiency
Stages of interview
HR interview
Case interview with LX Lead
Test task
Test task presentation to LX Lead
Gathering recommendations
Offer
Why us
Global Collaboration: Join a diverse, international team that values innovation and recognizes individual contributions.
Competitive Compensation: Receive an attractive salary package that reflects your expertise and rewards your contributions.
Flexible Work Schedule: Enjoy the freedom to work during hours that best suit your productivity and lifestyle.
Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals.
Location Options: Choose to work from our Belgrade office or remotely, with seamless collaboration tools for both.